Privacy policy

This Privacy Policy explains how Olfazeta / Fiabl l'Agence (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase on olfazeta.uk (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you”, “your” and “yours” refer to you as a user of the Services, whether you are a customer, a website visitor or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

 

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

 

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

 

PERSONAL INFORMATION WE COLLECT

The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly From You

The information you submit directly through our Services may include:

  • Contact details, such as your name, address, phone number and email address;
  • Order information, such as your name, billing address, shipping address, payment confirmation, email address and phone number;
  • Account information, such as your username, password, security questions and other information used for account security purposes;
  • Customer support information, including information you choose to include in communications with us, for example when sending messages through the Services.

Some features of the Services may require you to provide certain personal information. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

 

INFORMATION WE COLLECT ABOUT YOUR USE

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address and other information regarding your interaction with the Services.

 

INFORMATION WE OBTAIN FROM THIRD PARTIES

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify;
  • Payment processors, who collect payment information (for example, bank account, credit or debit card details and billing address) to process your payment, fulfill your orders and provide the products or services you request;
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Websites and Third-Party Links.

 

HOW WE USE YOUR PERSONAL INFORMATION

  • Providing Products and Services. We use your personal information to provide the Services and perform the contract we have entered into with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges or other transactions, creating and managing your account, arranging shipping, and facilitating returns or exchanges.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, SMS or postal mail, and displaying advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for this processing is our legitimate interest pursuant to Article 6(1)(f) of the GDPR.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you create an account, you are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for this processing is our legitimate interest in maintaining the security of our Site under Article 6(1)(f) of the GDPR.
  • Communication and Service Improvement. We use your personal information to provide customer support and improve our Services, based on our legitimate interest in ensuring responsiveness, providing effective services and maintaining our business relationship with you.

 

COOKIES

Like many websites, we use cookies on our Site. For specific information about the cookies used in connection with operating our store with Shopify, please visit https://www.shopify.com/legal/cookies.

We use cookies to operate and improve our Site and Services, remember your actions and preferences, perform analytics, and better understand user interactions with the Services. Third parties and service providers may also use cookies on our Site to better tailor services, products and advertising.

Most browsers accept cookies automatically by default, but you can configure your browser to remove or reject cookies. Please note that removing or blocking cookies may negatively impact your user experience and may cause certain features of the Services to function improperly or become unavailable.

 

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons consistent with this Privacy Policy, including:

  • Service providers who perform services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment and shipping);
  • Business and marketing partners;
  • When you request or consent to disclosure, such as for product shipping or through social media integrations;
  • Our affiliates or within our corporate group;
  • In connection with a business transaction such as a merger or bankruptcy, or to comply with legal obligations.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

 

WEBSITES AND THIRD-PARTY LINKS

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of such third parties. We encourage you to review their privacy policies before providing any information.

 

CHILDREN’S DATA

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

 

SECURITY AND RETENTION OF YOUR INFORMATION

No security measures are perfect, and we cannot guarantee absolute security. The retention period for personal information depends on various factors, including whether the information is required to provide the Services, comply with legal obligations, resolve disputes or enforce agreements.

 

YOUR RIGHTS

Depending on your place of residence, you may have certain rights regarding your personal information, including the right to access, correct, delete, restrict processing, object to processing, withdraw consent, and data portability.

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding to your request.

 

COMPLAINTS

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available here.

 

INTERNATIONAL USERS

Your personal information may be transferred, stored and processed outside your country of residence. Where data is transferred outside the EEA, we rely on recognized transfer mechanisms such as Standard Contractual Clauses, unless the destination country provides an adequate level of protection.

 

CONTACT

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at contact@olfaparfum.de.

Unless otherwise stated, Fiabl l'Agence is the data controller of your personal information.